Grievances Redressal Cell

  1. Preamble:

The Grievance Redressal Committee (GRC) aims to investigate the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.

The Girijananda Chowdhury Institute of Pharmaceutical Science (GIPS) is having its own grievance redressal system in an informal manner i.e., through direct supervision of the principal earlier. But in formal sense along with the provision of suggestion boxes the grievance redressal cell of the college was created on 15th December 2008. The function of the cell is to investigate the complaints lodged by any faculty, staff, student, and parent and judge its merit. The Grievance cell is also empowered to investigate matters of harassment. Anyone with a genuine grievance may approach the principal directly in person, or grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at office of the institute.

  • Objective:

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute and to promote practices and procedures which would ensure creation and sustenance of healthy employer- employee relationship, expeditious settlement of genuine grievance of employees and offers so as to increase satisfaction on the job, resulting in improved productivity and efficiency of the organization. Besides, this, it may result in strengthening the tram spirit among all the members to perform in concert which is necessary to achieve the goals of the institute.

  • Applicability

Grievance redressal cell will cover all regular faculty, staff, and students of the institution.

  • Grievance
    • ‘Grievance’ for the purpose of this scheme would only mean a grievance relating to any staff member/ Principal arising out of the implementation of the policies/rules or decisions of the institution. It can include matters relating to leave, increment, non-extension of benefits under rules, interpretation of Service Rules, etc., of an individual nature.
    • Students are the main stakeholders if any institution imparting education, and it’s our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the institute has decided to provide mechanism to students for Redressal of their grievance as under:

The Grievances may broadly include the following complaints of the aggrieved students

  1. Academic
  2. Non- Academic
  3. Grievance related to Assessment
  4. Grievance related to Victimization
  5. Grievance related to Attendance
  6. Grievance related to charging of fees
  7. Grievance regarding conducting of Examinations
  8. Harassment by colleague students or the teachers etc.
  • Procedure for handling grievances

Subject to the above provisions, individual grievances of faculty, staff members and students shall henceforth be processed and dealt within the following manner:

  • An aggrieved faculty, staff member or student shall take up his grievance (s) orally with his immediate superior who will give a personal hearing and try resolving the grievance (s) at his level within a week.
    • If the grievance is not satisfactorily redressed, the aggrieved faculty, staff member or student may submit his grievance in writing to the principal. The principal will record his comments on the representation within seven days, and if need be, refer it to the institute Grievance Redressal Committee in case the grievance is not resolved or settled amicably. The recommendation of the Institute Grievance Redressal Committee will be conveyed within one month to the Central Grievance committee and the decision of the Central Grievance committee will be final.
  • Exclusions:

The grievance Redressal cell shall not entertain the following issues:

  • Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the university.
  • Decisions regarding award of scholarship, fee concessions, medals etc.
  • Decisions made by the university regarding disciplinary matters and misconduct.
  • Decisions of the university about admissions in any courses offered by the institute.
  • Decisions by competent authority on assessment and examination result.
  • Composition: The grievance Redressal cell of the institute having the provision of teaching staff has its members and principal as the chairman The cell is having the provision of being reconstituted every year if situation arises for so by the principal himself along with suggestions sought from the in charge administrative body. Care is taken to select staff members from each stream. The following staff members are in the charge of cell.
    • Institute Level Grievance Redressal Committee
      • Principal of the institution chairman
      • Five faculty members of concerned institution – member
      • Student representative – member
    • Ladies’ grievance Redressal Committee
      • Principal of the institution –chairman
      • Two lady faculty members of the concerned institution- member
      • One non-teaching staff -member
      • Two student representatives –member
    • Central Grievance Redressal Committee
      • President of the society…………………. Chairman
      • Secretary of the society ………………… Member secretary
      • Principal of the institute ……………….. Member
      • Senior faulty ………………………….……….. Convener
      • Senior faculty……………………………………Member
    • Institute Level Grievance Redressal Committee:
Sl. NoNameDesignationPositionEmail & Contact No
 1 Dr. P. MalairajanPrincipalChairman[email protected]
 2Dr. Smriti Rekha Chanda DasHOD, Pharmaceutical Chemistry (Senior faculty)Convener[email protected] 8812097550
 3Dr. Bhanu Pratap SahooHOD, Pharmaceutics (Senior faculty)Member[email protected] 7896843274
 4Dr. Trishna DasHOD, Pharmacognosy (Senior faculty)Member[email protected] 6003326650
 5Dr. Damiki LalooAssociate ProfessorMember[email protected] 8638015205
 6Rajdeep MedakClass representative,7th SemMember[email protected] 7578087787
 7Pranjal DasClass representative,5th SemMember[email protected] 813589121
 8Isha Kormel GogoiClass representative,3rd SemMember[email protected] 8822002681
 9Jayanta RajbanshiClass representative,1st SemMember[email protected] 7086690730  
  • Ladies Grievance Redressal Committee:
Sl. NoNameDesignationPositionEmail &Contact No
 1 Dr. P. MalairajanPrincipalChairman[email protected]
 2Dr. Smriti Rekha Chanda DasHOD, Pharmaceutical ChemistryConvener[email protected] 8812097550
 3Dr. Trishna DasHOD, PharmacognosyMember[email protected] 6003326650
 4Mrs. Babita BaishyaOffice assistantMember[email protected] 6001502051
 5Miss Anusmritee RabhaClass representative,7th SemMember[email protected] 8720910364
 6Miss Bhabana KalitaClass representative,5th SemMember[email protected] 8638738599
 7Miss Tanisha SharmaClass representative,3rd SemMember[email protected] 6000801698
 8Miss Hrisheeta DekaClass representative,1st SemMember[email protected] 9395552607
  • Central Grievance Redressal Committee:
Sl. NoNameDesignationPositionE-mail & Contact No
 1Mr. Ratul DasPresident SSAChairman[email protected] 9435112578  
 2Mr. Bijayananda ChowdhurySecretary, SSAMember secretary[email protected] 9954023413
 3 Dr. P. MalairajanPrincipalSecretary[email protected]
 4Dr. Smriti Rekha Chanda DasHOD, Pharmaceutical ChemistryConvener[email protected] 8812097550
 5Dr. Dipankar SahaAssociate ProfessorMember[email protected] 9864285827
 6Dr. Bhanu Pratap SahooHOD, PharmaceuticsMember[email protected] 7896843274
 7Dr. Trishna DasHOD, PharmacognosyMember[email protected] 6003326650